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Inbound hosted call handling managed solutions…

OUR PORTFOLIO OF PRODUCTS INCLUDE:

• Non Geographical Numbers: 0800, 0845, 0844, 0871
• Virtual Geographical Numbers 01 02 & 03
• Bespoke IVR’s
• Virtual Receptionist
  (welcome at network level with options)
• Whisper Alert
  (alerts the agent to the nature of the call)
• Call Queuing
  (with comfort messages)
• Queue Buster
  (allows the caller to leave the queue and have a call back)
• Remote call forwarding
  (allows the agent to patch the call through to another off site location or mobile)
• Home worker solutions
• Call Recording
  (email as a wav file or stored at network level)
• PCI Compliant
• Data Storage
• Disaster recovery
• Fax to Email & Email to Fax
• Fax Broadcast
• Broadcast SMS
• Two way SMS
• Shortcode numbers
  (TXT & Voice)
• Audio Conferencing
• Network based call statistics
  (gives full visibility at network level)