Inbound hosted call handling managed solutions…
Our solutions are designed and built to our client’s specifications, supporting multisite operations down to home workers. Our main objective is to deliver a universal solution allowing our customers to provide a superior and efficient experience for their customers.
Our solutions compliment on site hardware because they are network based, they are flexible and integrate with existing equipment. Network Contact Solutions are constantly pushing the boundaries by developing new services based on our customers specific business needs. Network Contact Solutions services are designed to be flexible enough to allow organisations to build our services to match their requirements.
Capacity at network level is far greater than on site equipment as the network based solutions can manage spikes and troughs in call traffic. This allows calls to be answered at network level and then managed accordingly.
Call statistics in real time give a true picture of what is happening with all inbound call traffic. Online call statistics show which agents are logged in and how busy they are. Call reports can be built to our customer’s specific requirements to meet their kpi’s.